*In Florida and for Florida customers: Verizon Extended Warranty isn't available in Florida. Note: In New York and for New York customers (e.g., customers with a billing address of New York) with eligible lines, a claim can be filed if you're enrolled in any of these device protection options: Verizon Protect, Verizon Protect Multi-Device, Total Mobile Protection, Total Mobile Protection Multi-Device, Total Equipment Coverage, Extended Warranty*.Ĭheck your repair eligibility online in My Verizon, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store.
There is no fee for Extended Warranty repairs, but the replacement fee is $49 (applicability determined at the time of claim based on device type): Same color and features are not guaranteed in your replacement device).
If you're enrolled in one of the following device protection options, your device will be repaired or replaced with a Certified Like-New Replacement (a like unit or one of similar make and model will be substituted.To verify your eligibility, call us from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon store.
there's no fee for repairs and the replacement fee is $49 (applicability determined at the time of claim based on device type). Note: If you have Extended Warranty, you'll receive expedited shipping. More than 31 days since purchase: The device will be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).30 days or less since purchase: The device will be replaced with a new device.Your replacement options are based on how long it's been since you purchased the device and if you have device protection.
It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.).